call us now




Request a Demo

Let us demonstrate to you how BCM system can transform your business

Request a demo now >>



Contact Us

Contact us now for fantastic telephone system sales, support and advice

Contact us now >>

DBM

DBM is a leading global outplacement, coaching, and career management firm providing services to private and public companies, not-for-profit organisations and governments.

CUSTOMER NEED

DBM's fifteen UK sites need to be in regular contact with each other. But with eleven different systems across the UK, there was no inter-site calling plan, meaning all calls had to go over the public network at full cost. Some of the systems themselves were out of date: not every employee had voicemail, for instance.

With its future strategy dependent on better communications, and an ongoing need to keep costs down, DBM recognised that it would benefit from a single supplier that could implement a new UK-wide communications platform and provide ongoing support.

Avaya SOLUTION

Midland Telecom, one of DBM's current suppliers, recommended a solution based on the Avaya Business Communications Manager 400 , Avaya Business Communications Manager 50 and Avaya 1010 VPN Router . This would enable inter-site communication over DBM's existing IP network and provide the voice features that DBM's employees needed.

RESULTS & BENEFITS

A single solution across all company premises which everyone can easily be trained on
Cost-effective internal calling over the IP network
A full range of voice features , including voicemail
Increased resilience from its voice platform


If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2237 or 877 336 7710 for more immediate help and advice.