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Evolving from a single store 30 years ago to a superstore network today, JB Hi-Fi is a large and fast growing Australian home entertainment product retailer focused on “cheapest prices, best brands” with a huge range of products.

Customer Need

Rapid national expansion and increased business communication requirements highlighted the need for a new telephone system as the old key system was incapable of keeping up with the communication needs of increased staff and stores.

Avaya Solution

Avaya Business Communications Manager and Avaya IP Phone 2002 delivering fully converged voice and data services, including voicemail, call centre, IVR, CTI and more, in one compact chassis with browser-based management.

Results & Benefits

With centralised customer inquiry and direct dial capabilities as well as complete access to voice, email and fax messages from remote locations, costs are cut significantly. The Avaya system meets all present and future communication requirements with the added investment protection of a secure migration path

If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2237 or 877 336 7710 for more immediate help and advice.


BCM 200

BCM 200 Contact Center

BCM 200 Security

BCM 200 Voice Messaging

Advance Paging

BCM 200 Voice Response

BCM 200 Case Studies

BCM 200

BCM 400 & 200