call us now

Request a Demo

Let us demonstrate to you how BCM system can transform your business

Request a demo now >>

Contact Us

Contact us now for fantastic telephone system sales, support and advice

Contact us now >>

Benz Travel

Based in the heart of London, Benz Travel has built a strong reputation as an outstanding travel agency. This status is founded on providing highly responsive customer service, using industry-leading expertise to deliver travel packages tailored to suit its clients.

Customer Need

To consolidate its success and meet the growing demand for its travel services, Benz Travel needed to boost its call handling capability. And like many organisations, the company wanted to increase its call capacity through tactically outsourcing to India. However, facing the tight margins that prevail in the travel sector, Benz Travel needed to adopt an incremental approach to growth, involving minimal risk.

Avaya Solution

To enable Benz Travel to handle an increasing number of calls whilst maintaining high service levels, Avaya recommended a solution based on Avaya's Business Communications Manager (BCM) 400 with Avaya Professional Call Center , in conjunction with Avaya IP Softphone 2050 s This would allow the agency to establish a virtual call centre, giving the company the tools to easily and cost-effectively expand its operations.

Results & Benefits

If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2237 or 877 336 7710 for more immediate help and advice.


BCM 400

BCM 400 Power Consumption

BCM 400 Reliability

BCM 400 Technical Specifcations

BCM 400 Case Studies