Cedar Health Centre

Cedar Health Centre is a brand new health centre in Portlaoise, Ireland. With two floors and six treatment rooms, the centre offers a variety of medical services including dentistry and pharmacy.

Customer Need

The health centre was looking for a basic telephony solution to support its suite of treatment rooms, surgery and waiting room. This solution would be extended to rooms on the upper floors available for use by other medical professionals, helping the health centre to generate additional revenue.

However, discussions with Avaya soon demonstrated the value of extra features such as voicemail, call recording, out-of-hours call diversion and a highly reliable data network, in one system.

Avaya Solution

A highly available network core based upon an actively resilient configuration provided by the Avaya Business Communication Manager 50 - one of the most cost-effective, full-featured small business IP telephony solutions on the market. This was complemented by handsets from the Avaya Business Series Terminals T7316E range, designed to cater for high volumes of calls. Finally, a Avaya Ethernet Switch 470 was used to deliver the data backbone of the network.

Benefits

• A very reliable data network, which supports cost-effective IP voice and highly secure access to critical data such as electronic patient records
• Intelligent auto attendant which automatically switches callers to a recorded message when out-of-hours
• Voicemail and unified messaging for all staff, delivering all voice messages, email and other electronic communications directly to the user's inbox
• Configurable handsets, which are programmed with a panic button that alerts all other staff in the event of an emergency

If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2237 or 877 336 7710 for more immediate help and advice.