Dexters Estate Agents

Leading London estate agency Dexters has doubled in size in the last two years, through business growth and through acquisition. It also has ambitious future expansion plans.

CUSTOMER NEED

With 23 sites already and more planned, Dexters had an increasing requirement for efficient, centralised communications capability. The company had inherited many different telephone systems as part of the acquisition programme, which made management complex and costly, as well as making life more difficult for users - especially those who worked at multiple sites.

Dexters needed to simplify its communications systems. It wanted to find a single provider that could supply not only all the hardware that was required, but that could implement new sites quickly and efficiently, with just one phone call.

Avaya SOLUTION

After talking at length with Dexters' IT Manager to gain a clear understanding of the business requirements, Avaya and BT delivered a comprehensive and highly advanced communications infrastructure at all sites and at head office, which included Avaya Business Communications Manager 400s , Avaya Business Communications Manager 50s and Avaya Business Series Terminal T7316Es . The individual systems can be centrally managed via Dexters' WAN to simplify overall system management.

RESULTS & BENEFITS

• A single provider which requires Dexters to make a single call to set up a new site, secure in the knowledge that BT and Avaya will make everything happen
• Capability for centralised administration which decreases the IT department's workload and also reduces cost
• A single solution across all company premises which everyone can easily be trained on, making life easier for mobile staff

If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2237 or 877 336 7710 for more immediate help and advice.