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Fold House Association

Fold Housing * based in Northern Ireland, builds and manages community housing and administers care services. Fold currently has 650 employees across Northern Ireland and is developing its presence in the Republic of Ireland.

Customer Need

Fold uses its telephony network as a key tool to serve customers. The network is also critical to employee communication and collaboration. Consequently, when Fold found that its network was letting the business down and hampering customer service, it was clear that the organisation needed a change.

Fold knew it needed an IP telephony solution. The system had to:

Avaya Solution

Fold chose BT to deliver a Avaya IP telephony solution based on Communication Server 1000 , a server-based, full-featured IP PBX that provides the benefits of converged networking and supports business-critical applications. The Communication Server 100 0 consists of a call server and media gateways, supporting IP Phone 2002 & 2004, as well as IP Softphone 2050. The Communication Server 1000 is managed by Communication Server 1000 Telephony Manager, an integrated suite of advanced management tools.

Results & Benefits


If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2237 or 877 336 7710 for more immediate help and advice.