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Hospital Lane Dental Clinic

Established in 1989, Hospital Lane Dental Clinic delivers private, high specification dental treatment from its brand new site in Kent, England. The Clinic is committed to using the most modern, up-to-date techniques and materials in order to deliver the highest quality of service.

CUSTOMER NEED

As one of the UK's leading private dental practices, Hospital Lane Dental Clinic knew its customer service had to be nothing less than excellent to attract and retain patients. It also knew that to offer this level of service it needed to replace its ageing telephony system, which was proving unreliable, inflexible and lacking in sophistication.

The Clinic chose to upgrade its telephony equipment to coincide with the move to a stylish new, purpose-built clinic.

Avaya SOLUTION

Hospital Lane partnered with communications specialists Icom, who recommended the Avaya Business Communications Manager 50 which offered a breadth of telephony functions in a single box. 20 digital handsets were also purchased, including the Avaya Business Series Terminal T7316Es in reception, Avaya Business Series Terminal T7208s for surgeons, and Avaya Business Series Terminal T7100s in other areas of the building. The Clinic now has the use of up to six lines that can be routed anywhere in the building should receptionists be busy.

RESULTS & BENEFITS

An exceptional front desk experience, thanks to voicemail, enhanced call routing and additional phone lines
Enhanced functionality, such as the ability to open the front door through a programmable phone button
Greater clinic availability, as surgeons can call patients without blocking incoming calls
Scalability, so that the practice can grow without extra communications costs


If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2237 or 877 336 7710 for more immediate help and advice.