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UK-based company ITEL * designs and develops a range of business communication systems. An important part of the business also lies with the sale of technical and support training, so it's vital for the company to take full advantage of the business opportunity presented by each customer interaction.

Customer Need

ITEL wanted a cost-effective communications solution that would efficiently connect customers with the appropriate member of its 25-strong workforce. It needed a platform that could support a powerful call centre and provide seamless migration to multimedia applications including both web and chat.

Avaya Solution

Avaya supplied ITEL with the Business Communications Manager (BCM) 400 , a converged platform for voice and data. The solution provides ITEL with scalable call centre functionality that encompasses unified messaging, IP telephony and simplifies adds, moves and changes.

Results & Benefits

If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2237 or 877 336 7710 for more immediate help and advice.


BCM 400

BCM 400 Power Consumption

BCM 400 Reliability

BCM 400 Technical Specifcations

BCM 400 Case Studies