Tamura

Tamura * is a world-class manufacturer of high quality electronic components for the global industrial, telecommunications and consumer markets, operating in 60 countries around the world.

Customer Need

Tamura Europe had taken a strategic decision to expand both its field of operations and its product range. And with a corporate culture founded on the belief that business should be conducted in real time, employees were encouraged to pick up the phone to talk to counterparts elsewhere. But as a global operation the cost of those calls was considerable, and as plans for expansion were implemented, costs were set to grow further still.

Avaya Solution

Avaya provided Tamura with the Business Communications Manager (BCM) 400 for its sites in the UK and the Czech Republic. To ensure seamless connectivity with the company's sites in France and Sweden, Tamura chose the BCM 50 , Locations in China, Hong Kong and Malaysia were incorporated into the IP telephony network through the deployment of IP Phone 2004 s.

Results & Benefits

Cost-effective IP telephony, enabling mobile sales, logistics and purchasing staff to maintain in constant contact with the business
Installation of pre-configured BCM devices to ensure the system was fully operational in just two days
An average saving on voice spend of 69.2% per month at the French site, and 67.4% at the Czech site, meaning the solution will have paid for itself in under a year
Intelligent routing to ensure that calls take the most cost-effective route over the PSTN
Flexibility for agile expansion through easy unlocking of extra applications and straightforward adds, moves and changes

If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2237 or 877 336 7710 for more immediate help and advice.