call us now

Request a Demo

Let us demonstrate to you how BCM system can transform your business

Request a demo now >>

Contact Us

Contact us now for fantastic telephone system sales, support and advice

Contact us now >>


Wilstream * is one of Russia's leading providers of outsourced call centre services, with a $7m turnover in 2007 and around 12% market share.

Customer Need

Company growth meant that a new 200-agent contact centre facility was required in Moscow, to deal with increased demand and to ensure that Wilstream could offer all the services that customers might request. The company wanted to move to a full IP solution so it could offer customers the ability to handle voice calls, SMS, email and web chat, as well as providing an Interactive Voice Recognition service.

Avaya Solution

In order to provide the solution that Wilstream was looking for, a Avaya Communication Server 1000 was installed at the company's new site in Moscow, running the Avaya Contact Center portfolio for full multimedia call handing capability, and Avaya CallPilot for Auto Attendant functionality and voicemail. A Avaya Media Processing Server 1000 was also installed to provide the required IVR functionality. The solution was completed with Avaya IP Phone 1150s for all 400 agents.

Results & Benefits


If you have any queries or would like more information about any of the solutions outlined, please contact us or request a call back. Alternately, you can call us on 905 695 2237 or 877 336 7710 for more immediate help and advice.